Product Service Associate

Who Are We?
Nestled in the heartland, DICKEY-john is at the center of the agricultural marketplace. With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is proud of our heritage and our contributions. As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI’s vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility.

Product Service Associate at TSI 

Works with Electronics Technicians to diagnose, analyze, repair, and improve electronics and electro-mechanics on TSI Incorporated products, including processes, and systems, in accordance with technical standards. The position requires supervision and daily instruction.  Learn to communicate with internal customers by phone, email, or in person concerning technical problems.  Learn to communicate troubleshooting, repair and product test findings through written and oral reports.

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

• Learn to analyze, diagnose, repair, improve, and support TSI products, processes, and systems in accordance with technical standards.
• Assist in performing technical duties in house to address customer product related issues.
• Gain exposure to supporting new product development, verification, and validation testing.
• Learn to report troubleshooting, failure, and repair information via oral communication and written documentation.
• Assist in providing feedback to other internal functions on the performance of TSI products. 
• Follow all safety guidelines and report unsafe conditions.
• Assist in collecting, compiling, and recording failure and repair data.
• Learn to read and review technical diagrams and manuals as needed.

 What Do You Need?

• Education Required  

  • High School Diploma or equivalent.

   

  Desired

  • Practical knowledge of farming, agriculture, or public works.

   

  Experience  

  • Minimum of one year of experience in a production/manufacturing environment. Requires soldering or similar experience.
    

What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have a large cafeteria employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Pay & Benefits: Competitive market salary from $37,440 - $41,600 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits:

·         Health Insurance: Comprehensive medical, dental, and vision coverage.

·         Retirement Plan: 401(k) with company match.

·         Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.

·         Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 

EOE/Vet/Disability