KR-Service Technician II

JOB SUMMARY

The Service Technician II will be working in a repair and calibration environment trouble shooting and repairing complex mechanical and electronic assemblies used in a variety of MSP equipment to the component level. This position is responsible for interfacing with Manufacturing Assembly, Engineering, and internal and external customers to assist them in trouble shooting and repairing MSP equipment. This position may be responsible for servicing customer returns or MSP sales inventory.    

JOB RESPONSIBILITIES

• Trouble shoots and repair complex mechanical and electrical assemblies used in MSP equipment to the component level.
• Analyze errors in electronic design and production.
• Provides advice and feedback on corrective actions.
• Provides technical assistance and guidance to other technical personnel.
• Continually improve the setup, calibration and test procedures used on service equipment orders.
• Provide training when necessary to the service assemblers in your area.
• Communicate with engineering on product performance and functionality issues.
• Assist the Technical support group with our customers’ needs for technical support.
• Complete other assignments and special projects as requested.

JOB REQUIREMENTS

Education Required: Bachelor’s degree in Engineering
Education Desired: Relevant certifications are preferred

Experience:  2+ years of experience in testing, diagnostics, trouble shooting and repair of semiconductor manufacturing equipment are preferred 

Core Competencies

• Ability to communicate with internal and external customers.
• Computer skills using Microsoft Office products and experience with SAP functions.
• Conduct Vaporizer Field service and support installation
• Supply application support during customer evaluations
• Interface with customer and provide guidance on application set up
• Analyze customer data and provide guidance to help customers’ understanding of results.
• Conduct field testing for new products
• Generate service and technical reports on product performance
• Communicate with MSP personnel on modifications needed on products based on customer application needs
• Conduct Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)
• Perform factory service on MSP Vaporizers

WORK ENVIRONMENT

Work is typically performed in a manufacturing environment working at a work bench on a level surface. Air quality and noise levels are within normal limits. Under normal conditions, exposure to excessive noise, dust, humidity, and fumes is rare.