Credit & Collections Specialist

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Credit & Collections Specialist at TSI

The Credit & Collections Specialist will actively contact customers regarding past due invoices, identify and resolve credit and collections issues, release orders from credit hold, work with other departments to investigate and resolve issues, evaluate customer credit worthiness, negotiate terms, and participate in special projects as required.

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

• Conduct credit and collections activity while providing and maintaining good customer relations
• Actively contact customers regarding past due invoices
• Contact customers, company sales personnel, and others to resolve questions regarding credit holds. Release orders from credit hold status once resolved
• Evaluate customer credit and recommend credit limits. Obtain credit applications including credit references, conduct credit checks, scan or enter customer information into customer master and set credit/billing terms. 
• Monitor account status of PIA and customers on “order hold status” for payment activity
• Resolve outstanding customer credit balances
• Maintain customer master records and notes
• Prepare audit schedules as requested for annual audit
• Complete other assignments and special projects as requested

What Do You Need?

Required

• High School or GED
• Minimum of three years of credit & collections experience 
• Negotiation techniques
• General accounting and Microsoft Excel knowledge

Desired

• AAS degree in either accounting or business administration
• Minimum of five years of experience working in A/R, credit & collections or related area

Knowledge, Skills & Abilities

• Strong phone presence.
• Active listener with strong customer service orientation
• Excellent verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• High level of integrity and commitment to customer satisfaction

What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeterias employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Pay & Benefits: Competitive market salary from $50,000 -  $63,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 

EOE/Vet/Disability