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Credit & Collections Supervisor


Shoreview, MN, US, 55126

TSI provides trusted measurement, application guidance, and data analytics solutions that enable our customers to make informed decisions.  For over 50 years, our customers have relied on our products for a variety of critical applications, from environmental monitoring to precision agriculture.  Headquartered in the Twin Cities, we have sales offices throughout the world.  We work closely with leading academic institutions and government agencies to insure the safety of people, the quality of manufactured goods, and the health of the environment.



Under general supervision, participate in and supervise the operation of credit & collections, cash applications, and online billing for the Company.  This includes actively supervising the credit & collection team activities, identifying and resolving credit and collections issues and/or cash application issues, evaluating customer credit worthiness, negotiating terms, contacting customers regarding past due invoices, releasing orders from credit hold, working with other departments to investigate and resolve issues, monitoring and reporting on key performance indicators, and participating in special projects as required.



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Manage the credit & collection team and their work activities including the establishment of plans to ensure work activities occur during scheduled or unscheduled employee absences.
  • Establish credit policies and procedures, with Management approval, to protect the Company’s financial interests.
  • Conduct credit and collections activity while providing and maintaining good customer relations.
  • Evaluate customer credit and establish credit limits.  Obtain credit applications including credit references, conduct credit checks, scan or enter customer information into customer master and set credit/billing terms. 
  • Actively contact customers regarding past due invoices and resolve outstanding customer credit balances.
  • Contact customers, company sales personnel, and others to resolve questions regarding credit holds.  Release orders from credit hold status once resolved.
  • Monitor account status of PIA and customers on “order hold status” for payment activity.
  • Determine action to take in collection of past due accounts when normal collection procedures have failed.
  • Prepare and present reports describing the status of collection activities, customer aging, and company performance against key indicators.
  • Review order-to-cash processes to identify areas for process improvement and implementation.
  • Prepare audit schedules as requested for annual audit.
  • Complete other assignments and special projects as requested.



Supervise daily activities of Credit & Collection Specialists and Accounts Receivable Clerk including the preparation of annual performance reviews, recommending annual wage adjustments, and monitoring performance to goals & objectives.




  • Bachelor's degree in Accounting, Business Administration or Finance
  • 7+ years of experience working in A/R, Credit & Collections, or related area
  • 2+ years of supervisory experience
  • Experience maintaining customer account balances and records in SAP or another CRM/ERP system



  • Credit and Collection Certification from respected industry group



All offers of employment in the U.S., where legally permitted, are contingent on the candidate showing proof of being fully vaccinated against COVID-19 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine + 14 days) to pass the pre-employment requirements. Individuals with medical issues or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption / reasonable accommodation from the vaccine requirement.


Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States.




TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions.  We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

Nearest Major Market: Minneapolis

Job Segment: Accounts Receivable, Collections, Business Process, CRM, ERP, Finance, Management, Technology