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Customer Support Representative

Location: 

Shoreview, MN, US, 55126

TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions.  We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes. We hire curious, collaborative, and critical thinkers.  Explore TSI careers! 

Corporate Video https://www.youtube.com/watch?v=6jTodAmTitQ

 

JOB SUMMARY

This entry level Customer Support Representative serves TSI’s customers and Sales teams by providing product and service information, processing sales orders, documenting all customer contacts, resolving product and service problems, and creating quotes.  This individual will work within their assigned regional markets and have the opportunity to develop strong partnerships with their internal Sales teams. The Customer Support Representative plays an important role as a supportive and contributing member of the overall team.

 

ESSENTIAL JOB FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Provide superior customer service in support of moderate to high volume incoming calls from external TSI customers and TSI Field Sales representatives

  2. Utilize multiple systems and resources to provide information on pricing, order status, terms & conditions, service process, and product specifications

  3. Respond to inbound customer inquiries by generating sales leads and creating quotes as needed

  4. Create and maintain customer master data

  5. Document customer calls and provide follow up to ensure resolution, if necessary 

  6. Support assigned Regional Sales Managers and Direct Sales Specialists as central point of contact in regards to – quote generation, incomplete order resolution, product lead estimations and general troubleshooting

  7. Review and correct customer orders prior to entering into SAP

  8. Follow internal policies and best practices to provide accurate, valid and complete information utilizing the appropriate methods, tools and resources

  9. Drive individual/team performance goals and objectives

  10. Evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and create efficiencies in the organization as a whole

  11. Adhere to all safety guidelines and report unsafe conditions to supervisor

  12. Other duties as assigned

 

QUALIFICATIONS

Education

2-year degree (technical or Associates) required. Bachelor’s degree is desired.

Experience

  • Minimum of 1-year Customer Support, Inside Sales, or equivalent experience required

  • SAP experience preferred

 

KNOWLEDGE

  • Active listener with strong customer service orientation

  • Excellent verbal and written communication skills

  • Ability to multi-task, prioritize, and manage time effectively

  • High level of integrity and commitment to customer satisfaction

  • Motivated and energized by working in a team environment

  • Inquisitive problem solver with strong technical aptitude

  • Knowledge of CRM systems and best practices

  • General understanding of manufacturing and service delivery systems/processes

  • Exposure to/involvement in business to business sales

  • Highly proficient with Microsoft Office tools

 

This role can be perfomed remotely from anywhere in the continental U.S. except for Colorado and New York. 

 

All offers of employment in the U.S., where legally permitted, are contingent on the candidate showing proof of being fully vaccinated against COVID-19 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine + 14 days) to pass the pre-employment requirements. Individuals with medical issues or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption / reasonable accommodation from the vaccine requirement.

 

EOE/M/W/Vet/Disability


TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions.  We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.


Nearest Major Market: Minneapolis

Job Segment: Customer Service Representative, CRM, ERP, Customer Service, Entry Level, Technology