Field Service Technician I

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Field Service Technician I at TSI
The Field Service Technician provides onsite and remote technical support for instruments within TSI’s particle measurement portfolio. Responsibilities include performing routine maintenance and troubleshooting equipment issues, including break/fix repair activities. Many service requests begin with telephone-based diagnostics and may progress to onsite service or factory repair as needed. This role involves frequent customer interaction and may include application support to help customers effectively operate and utilize their instruments.

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

• Travel to TSI customer sites to install, calibration, repair, and perform annual maintenance on TSI products.
• Provide in-person technical support and troubleshooting for customers, and serve as part of the escalation path for phone-based technical inquiries.
• Support remote and onsite troubleshooting of customer hardware and software issues.
• Order, maintain, and manage inventory of parts required for installation, maintenance, and repair activities.
• Conduct customer training on the operation and maintenance of TSI equipment & software.
• Assist with in-house technical workshops, including system setup for demos and presentations.
• Provide feedback to support the development, revision, and updating of service procedures and technical documentation.
• Contribute insights and recommendations for new product or technology development.
• Complete detailed trip reports and submit accurate labor and expense reimbursements.

What Do You Need?

Required

• Associate's degree in a technical discipline and 1-3 years of relevant technical or field service experience.
• Ability to obtain and maintain a valid U.S. passport and travel internationally as required.

Desired

• Bachelor’s Degree in a technical field such as Engineering, Electronics, Industrial Technology or related discipline.
• Experience providing field service or technical support in a business or customer-facing environment.

Knowledge, Skills & Abilities

• Field troubleshooting and repair practices.
• Communication and presentation methods.
• Standard electronic troubleshooting equipment (DVMs, oscilloscopes, etc.).
• Ability to plan and work successfully and independently on simultaneous projects.
• Ability to present technical information in a systematic and convincing manner.

What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Pay & Benefits:

Competitive market salary from $60,000 - $70,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

Benefits:

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 

EOE/Vet/Disability