Field Service Technician II

Location: 

Shoreview, MN, US, 55126

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

 

Field Service Technician II at TSI

Primary duties of the Field Service Technician are to provide onsite and remote support for a variety of instruments in TSI’s Particle measurement portfolio.  Support types include routine maintenance as well as break/fix support.  Most break/fix activities start with telephone troubleshooting, but could lead to on site or return to factory repair. This position will have heavy customer contact and could include application support for the customer’s use of the instrument.

 

What Will You Do?

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide field service and support by traveling to TSI customers’ sites to install, calibrate, repair, and perform annual maintenance on TSI’s products.
  • Answer technical questions and trouble shoot for customers regarding products and technologies in person at customer sites.    Additionally, will be part of an escalation path to answer similar questions on the phone.
  • Support remote and on-site troubleshooting of customer hardware and software issues.
  • Order and stock support parts as needed for service activities.
  • Conduct limited training to customers for the operation and maintenance of equipment.
  • Assist in in-house technical workshops, set up systems for demos, etc.
  • Provide input for new product/technology development.
  • Complete thorough trip reports and accurately submit reimbursements for labor and expenses.
  • Must work well with others.
  • Follow all safety guidelines and report unsafe conditions to supervisor.
  • Provide feedback used for developing, revising and updating service procedures and related documentation in the TSI system.
  • Perform other related duties as assigned.

 

What Do You Need?

Required

Minimum of an Associate degree in electronics related area with 3-5 years of field experience.

Preferred

Bachelor’s Degree in a technical field with zero years of experience in a business setting including responsibilities in product support, product training and presenting at seminars is required.

 

KNOWLEDGE

  • Field troubleshooting and repair practices
  • Communication and presentation methods
  • Standard electronic troubleshooting equipment (DVMs, oscilloscopes, etc)
  • Ability to plan and work successfully and independently on simultaneous projects
  • Ability to present technical information in a systematic and convincing manner

 

 

TRAVEL

Must be able to travel 50% - 70%. 

 

What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.
Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria’s employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.

Flexible Work Arrangement: TSI employees can expect to have work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more.

 

Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 

EOE/M/W/Vet/Disability


TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions.  We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.


Nearest Major Market: Minneapolis

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