Field Service Technician II


Shoreview, MN, US, 55126

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.


What Will You Do?

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide field service and support by traveling to TSI customers’ sites to install, calibrate, repair, and perform annual maintenance on TSI’s products.

  • Answer technical questions and trouble shoot for customers regarding products and technologies in person at customer sites.    Additionally, will be part of an escalation path to answer similar questions on the phone.

  • Support remote and on-site troubleshooting of customer hardware and software issues.

  • Order and stock support parts as needed for the installation, repair and maintenance appointments.

  • Conduct limited training to customers for the operation and maintenance of equipment & software.

  • Assist with in-house technical workshops, set up systems for demos, etc.

  • Properly complete system validation documentation to include hardware and software testing. 

  • Provide feedback used for developing, revising and updating service procedures and related documentation in the TSI system.

  • Document all work performed and close out all activities upon completion, including Calibration Certificates.

  • Provide input for new product/technology development.

  • Comply with and follow the TSI Quality System and relevant ISO guidelines.

  • Directly responsible for company assets, parts inventory, tools, laptop and test equipment.

  • Complete thorough trip reports and accurately submit travel reimbursements for labor and expenses.


What Do You Need?


  • An Associate’s degree in electronics or 5 years related field experience 

  • Electrical and or Electronics technician experience

  • Strong field troubleshooting and repair practices. System Installation, calibration, troubleshooting and repair of instruments and software systems

  • Mechanical, software, IT and Electronics

  • Manufacturing processes


  • Bachelor’s degree in Engineering

  • Field or technical support experience in a business setting 

  • Experience with distributed monitoring systems 


Equipment To Be Used

  • Use standard office equipment.

  • Computer experience (Networking, SAP, SalesForce, MS Office).


Work Environment and Physical Demands

Work is typically performed in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits.


Field work is performed at customer locations, often in their factory environments.  Frequently will work inside clean rooms and controlled environments.   

  • Must be able to stand for long periods of time and frequently bend, twist, reach, stoop, kneel or crouch.

  • Must have hand dexterity to manipulate and handle materials.

  • Must be able to lift 25 pounds.

  • Maintain a professional appearance and follow established safety standards and the customer’s standard operating practices. 

  • Will be required to drive, have and maintain a valid driver’s license and be compliant with applicable state and federal regulations.

  • Cover a service area and help out in other areas as needed.

This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.   Overtime may be required.



Must be able to travel 50% - 80% in North America.  


What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.
Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria’s employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.

Flexible Work Arrangement: TSI employees can expect to have work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more.


Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 


TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions.  We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

Nearest Major Market: Minneapolis

Job Segment: Maintenance, Testing, Electronic Technician, Air Quality, Technician, Manufacturing, Technology, Engineering