RMA Service Specialist I

Who Are We?
Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

RMA Service Specialist I at TSI

The Service Specialist is responsible for providing support to customers, channel partners, and regional sales managers related to service issues. They are responsible for accurate, effective processing of returned goods into the Production system for calibration or repair through the administration of the Service Request form while providing verification of customer information, including shipping, billing, and special instructions, and customer contact to verify information or obtain approvals.

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

• Receive incoming instruments Shipping/Receiving. Review all accompanying paperwork, including a customer completed Service Request form or Purchase Order with special instructions. Create service request as needed using computer system.
• Contact customer to verify information or answer customer inquiries via phone, fax, and email. Obtain customer approvals for work to be performed.  Re-enter order information as needed, following customer instructions and system requirements.
• Provide customers and channel partners with order status, lead time, pricing, discount information, and quotations.
• Prepare documentation and hardware for shipment, including inspection and logging of quality data into designated systems.
• Expedite service orders by identifying orders properly and coordinating with other departments.
• Prepare general correspondence and faxes, organize and file each order’s accompanying paperwork, and perform other related duties as assigned.
• Must work well with others. 
• Follow all safety guidelines and report unsafe conditions to the supervisor.
• Perform other related duties as assigned.

What Do You Need?
Required

Education

• High School Diploma or GED is required.Post High School degree or four-year degree desired.

Desired

Experience

• Minimum of 1-year customer support related duties.
• Experience in a manufacturing environment a plus.

Knowledge

• Basic PC knowledge. Experience with SAP and Outlook, MS Word, Excel and SharePoint.
• Basic knowledge of a sales/customer service environment.

What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria’s employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.

Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 

EOE/M/W/Vet/Disability