Service Coordinator


Shoreview, MN, US, 55126

Who Are We?
Do you want to help to make the world a better place? Join our team! At MSP our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, MSP employees are part of something special with a purpose.


Service Coordinator at MSP

The Service Coordinator plays a critical role in ensuring customer product service is performed to SOP for product certifications.  This position will directly contact customers to review service inspection results, quote new products and process new part sales orders for unit certifications. Although this position is initially focused on MSP’s inhalation product line, we are looking to improve our product certification throughout the entirety of MSP’s product offerings and this role has the potential to play a critical role in guiding that improvement.


What Will You Do?

In order to grow and build a successful career with MSP, you will be responsible for:

  • Leading the overall service process of reviewing and calibrating customer owned equipment sent in for service.
  • Providing superior customer service in support of incoming calls and emails from external MSP customer and internal MSP support team members.
  • Contacting customers based on service test results and provide quotes to obtain purchase orders from customers for new components.
  • Utilizing multiple systems and resources to provide information on pricing, order status and progress of calibration service process.
  • Tracking orders and monitoring internally to ensure progress and timely repair of equipment to meet service goal.
  • Ensuring visual inspections are completed of finished products.
  • Coordinating Service Orders
    • Set up RMA’s and quotes for service items and communicate with customers
    • Contact customers for service quotes, approval to proceed and PO’s
  • Evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience and create efficiencies in the organization as a whole.
  • Backup ordering entry process for all MSP products and services.
  • Interpreting test results, comparing against established specifications and control limits, and making recommendations on appropriateness of data for release.
  • Compiling production verification data, performing appropriate analysis, and producing final quality assurance certificates.
  • Reporting, investigating and resolving questionable test results.


What Do You Need?

  • High school diploma
  • Minimum of 1 year in a customer facing, technical or manufacturing/process quality related role


  • 2-year degree (technical or Associates) in a business-related discipline
  • 2+ years of experience
  • On-site presence


What Can We Give You?
At MSP, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria’s employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.


Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.


Flexible Work Arrangement: MSP employees can expect to have work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more.


Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States. 



TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions.  We are creating a better world by helping protect people, products and the environment, as well as by optimizing research and industrial processes.

Nearest Major Market: Minneapolis

Job Segment: Air Quality, QA, Quality Assurance, Semiconductor, Outside Sales, Quality, Engineering, Technology, Science, Sales