Service Manufacturing Supervisor - 2nd Shift

Who Are We?

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Service Manufacturing Supervisor – 2nd Shift at TSI

This position is responsible for planning and directing the activities of the 2nd shift service and calibration team. The Service Manufacturing Supervisor provides direction, coaching and development opportunities for service assemblers and technicians supporting the repair and calibration of precision measurement instruments in a high-mix, low-volume environment. This position is responsible for driving continuous improvement to improve safety, quality, delivery (turnaround time), employee engagement and ultimately reduce costs.

Core hours are Monday through Thursday, 2:45 PM – 1:15 AM.

What Will You Do?

In order to grow and build a successful career with TSI, you will be responsible for:

• Oversee service order flow, repair and calibration output, and daily schedules for employees within assigned service work center(s) on 2nd shift.
• Drive and monitor key team metrics for quality, turnaround time, on-time delivery and productivity in alignment with company goals and objectives.
• Participate in the development of department operating budgets, including capital equipment, labor, and work center spending. Maintain expenses to approved plan, or provide justification for supplemental expenditures as required.
• Interview, select, and onboard new employees in support of the overall staffing plan.
• Ensure service and calibration activities are performed per approved work instructions, routings and standard work to maintain measurement integrity, traceability, and compliance with internal and external (ISO-based) requirements.
• Partner with Manufacturing Engineering to troubleshoot process, tooling, equipment, calibration system, or documentation issues encountered during repair and calibration activities.
• Support the implementation of Engineering Change Orders (ECOs) impacting service and calibration operations, and ensure team members are trained on changes.
• Organize and facilitate continuous improvement projects and service support activities as part of a cross-functional work team.
• Act as lean champion within the value stream and implement lean concepts, including 5S and Kaizen, to eliminate waste.
• Identify, troubleshoot and resolve bottlenecks, process failures, incomplete or outdated procedures, staffing issues, parts and supply chain problems, and/or training deficiencies.
• Utilize quality management techniques (e.g., 8D, root cause analysis, corrective action) for problem solving, repeat failure and rework reduction, and process decisions.
• Proactively develop, implement and support systems to achieve cost reductions, quality improvements, productivity increases and customer service improvements.
• Coordinate shift handoffs with 1st shift leadership to ensure continuity of service orders, priorities, and open issues.
• Train and assist team members on use of SAP and visual management tools for service order processing and tracking.
• Perform other related duties as assigned.

Supervisory Responsibilities

The Supervisor is responsible for managing employees in an assigned area of service operations.

• Develop and support a team-based approach through daily communications meetings, working cross-functionally and reinforcing overall company objectives.
• Monitor performance, give recognition and take corrective action when necessary. Conduct performance reviews in a timely manner for all members of the department.
• Identify cross training opportunities across product lines and implement wherever possible to expand employee skills and flexibility.
• Coach and develop all employees as opportunities present themselves. Seek coaching moments and help or provide suggestions whenever possible and appropriate.
• Recruit, hire, and retain a high-performing team. Define employee objectives, conduct performance reviews, and recommend salary adjustments.
• Define and execute required training programs to address product, application, process, calibration, and technology training needs, including mentoring new employees during the onboarding process.
• Work with peers in management to drive the execution of continuous improvement projects.

What Do You Need?

Required

• Bachelor’s degree with a minimum of 5 years’ experience in a manufacturing, service, distribution, or related environment or 2 years’ experience with technical Bachelor’s degree.
• Experience with direct or indirect supervision of employees.
• Ability to work 2nd shift hours.

Desired

• Bachelor’s degree in a technical field with 2 years experience
• Experience with an ERP system. SAP
• Experience supporting service, repair, test, or calibration operations for electromechanical or precision measurement products.
• Exposure to calibration systems, measurement equipment, or metrology concepts, including traceability and measurement uncertainty.
• Experience implementing best practices in a production or service environment.
• Experience working in a fast paced, high mix, and low volume manufacturing or service environment.
• Experience working in a regulated environment (e.g., ISO-based quality systems).

Knowledge

• Lean manufacturing practices
• Employee relations and supervision
• Policy and process development and continuous improvement in a manufacturing or service setting
• ERP/MRP and scheduling systems
• Service, repair, and calibration concepts, practices and procedures
• Quality systems, change control, and structured problem solving

What Can We Give You?

At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.

Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they’re comfortable. The dress for your day policy allows employees’ discretion to select appropriate dress for the business of each workday.

Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeterias employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.

Pay & Benefits:

Competitive market salary from $75,000 - $95,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.

• Benefits:
• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

*Pay amount does not guarantee employment for any particular period of time.

Legal authorization to work in the United States without the need for sponsorship.  We require proof of eligibility to work in the United States.

EOE/M/W/Vet/Disability